ELECTRICAL SYSTEM Recall: Syncro Corporation - Braking (Jun 2018)
Syncro Corporation has issued a recall. Syncro Corporation (Syncro) is recalling certain Hayes Sway Master aftermarket sway control products, part number 81775. These units may conflict with the tow vehicle's factory-installed integrated brake controllers thereby disabling the tow vehicle's ability to apply the trailer brakes If the trailer brakes cannot be applied, it can cause a loss of control, increasing the risk of a crash.
What you should do
- Read the official announcement before driving. If you notice a change in how the brakes feel, increased pedal travel, or a warning light, stop driving and arrange recovery rather than driving to a dealer. The repair is free.
- Syncro will notify owners, instructing them to return the unit for repair, free of charge. The recall began on August 16, 2018. Owners may contact Hayes Customer Service at phone number 1-800-882-1204.
What happened
Syncro Corporation (Syncro) is recalling certain Hayes Sway Master aftermarket sway control products, part number 81775. These units may conflict with the tow vehicle's factory-installed integrated brake controllers thereby disabling the tow vehicle's ability to apply the trailer brakes
Recall facts
- Manufacturer
- Syncro Corporation
- Component
- ELECTRICAL SYSTEM
- Vehicles affected
- 1,944
- NHTSA campaign
- 18E045000
- Severity
- High
From the official announcement
OMB Control No.: 2127-0004
Part 573 Safety Recall Report 18E-045
The information contained in this report was submitted pursuant to 49 CFR §573
Manufacturer Name : Syncro Corporation
Submission Date :JUN 21, 2018
NHTSA Recall No. :18E-045
Manufacturer Recall No. : NR
Manufacturer Information :
Manufacturer Name :Syncro Corporation
Address :1030 Sundown Dr., NW
PO Box 890 Arab AL 35016
Company phone : 256-931-7800
Population :
Number of potentially involved : 1,944
Estimated percentage with defect :100 %
Equipment Information :
Brand / Trade 1 :Hayes Sway Master®
Model :
Hayes Towing Electronics Sway Master
Part No. :81775
Size :NR
Function :Designed and de
Descriptive Information :Sway Master® is an aftermarket sway control product that attaches to the A
frame of the trailer with self-tapping screws. There is a female connector for the
7-way from the trailer into the unit and a 5’ pigtail with male connector from the
unit into the tow vehicle. The recall population includes all units shipped within
the United States.
Production Dates : FEB 10, 2016 - MAY 10, 2018
Description of Defect :
Description of the Defect : When the Sway Master® unit triggers and applies trailer brakes via its own
electrical signal, the factory-installed, integrated brake controllers of some
make and model tow vehicles may detect a fault and turn off trailer detection,
thereby disabling the tow vehicle’s ability to apply trailer brakes. In such
instances, the tow vehicle may display a message such as “Service Trailer Brake
System” (in the case of GM tow vehicles, for example).
FMVSS 1 :NR
FMVSS 2 :NR
Description of the Safety Risk :If the tow vehicle does not detect the towed trailer, it will not apply the trailer
brakes, increasing the potential for loss of control of t…
Common questions
What is the danger?
If the trailer brakes cannot be applied, it can cause a loss of control, increasing the risk of a crash.
What should I do?
Syncro will notify owners, instructing them to return the unit for repair, free of charge. The recall began on August 16, 2018. Owners may contact Hayes Customer Service at phone number 1-800-882-1204.
Where can I find more information?
Read the official NHTSA recall announcement, or browse all current vehicle recalls.