Braun Corporation Recall (Feb 2012)
Braun Corporation has issued a recall. WHEELCHAIR LIFT/OUTER ROLL STOP LATCHING MECHANISM
What you should do
- Read the official announcement before driving. A stall at speed or in traffic can cause a crash. Arrange the free repair promptly.
- BRAUN WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 30, 2012. OWNERS MAY CONTACT BRAUN CUSTOMER SERVICE CENTER AT 1-800-488-0359.
What happened
WHEELCHAIR LIFT/OUTER ROLL STOP LATCHING MECHANISM
A WHEELCHAIR OCCUPANT MAY DEFEAT OR RIDE OVER THE INSUFFICIENTLY LATCHED ROLL STOP. IF THIS OCCURS WHEN THE LIFT PLATFORM IS IN AN ELEVATED POSITION, THE WHEELCHAIR'S OCCUPANT COULD FALL AND SUSTAIN INJURY.
Recall facts
- Recalling firm
- Braun Corporation
- Reason
- Loss of power
- Units affected
- 21,412
From the official announcement
Name:
Address
City, State, Zip
March 30
th
, 2012
Dear Valued Braun Customer:
The Braun Corporation is committed to keeping you informed of important
information concerning the Braun product you purchased from an authorized
Braun Mobility Dealer. Our emphasis on building the safest and most reliable
products is likely among the reasons you have chosen Braun for your Mobility
needs and we appreciate and value your business.
The attached recall notification is our way of keeping you safe and satisfied with
your lift. We are asking you to read and follow the instructions carefully. Your
local Braun dealer is familiar with this retro-fit and is anticipating your
communication. Once your vehicle is scheduled for service, the repair should be
completed in less than one hour. If you need assistance obtaining an authorized
Braun dealer, please contact our Customer Experience Group at (800) 488-0359.
We regret any inconvenience you may incur in answering this recall notification.
Please know that The Braun Corporation will continue to do our part to keep you
safe and secure and will remain committed to standing by the mobility products
we sell.
Rick Nelson, Director of Product Support.
Braun Corporate Quality Policy:
Together, we will meet or exceed customer expectations. We pursue activities that lead to
continual improvement through inspection, analysis and regular review throughout the
organization of our quality objectives.
SAFETY RECALL – OUTER ROLLSTOP BARRIER LATCH
ON BRAUN CENTURY AND VISTA 2ND GENERATION PARALLEL ARM LIFTS
Dear Braun Lift Owner:
Lift model, series and serial number:
NHTSA Recall Identification Number: 12E002
This notice is sent to you in accordance with the requiremen…
Common questions
What is the danger?
A WHEELCHAIR OCCUPANT MAY DEFEAT OR RIDE OVER THE INSUFFICIENTLY LATCHED ROLL STOP. IF THIS OCCURS WHEN THE LIFT PLATFORM IS IN AN ELEVATED POSITION, THE WHEELCHAIR'S OCCUPANT COULD FALL AND SUSTAIN INJURY.
What should I do if I have this product?
BRAUN WILL NOTIFY OWNERS, AND DEALERS WILL REPAIR THE VEHICLES FREE OF CHARGE. THE SAFETY RECALL BEGAN ON MARCH 30, 2012. OWNERS MAY CONTACT BRAUN CUSTOMER SERVICE CENTER AT 1-800-488-0359.
Where can I find more information?
Read the official NHTSA recall announcement, or browse all current food recalls.